SELF SERVICE
What self service features are available with Online Banking?
There are a number of self-service features available through Online Banking.
- Order checks.
- Request a stop payment on specific checks.
- Order copies of checks.
- Order copies of account statements or enroll for Online Statements.
- Change your address.
- Change your email address.
- Create nicknames for your checking and savings accounts.
Back to the Top
How do I contact Bank of Texas with a question about Online Banking or Online BillPay?
Simply log on to Online Banking and click the Messages tab. This will allow you to send us a secure message using our Secure Message Center. If you are not an Online Banking user, simply click the Contact Us link from our homepage.
Back to the Top
How can I make finding accounts I need to access easier?
By using the Self Service feature, you will be able to create a memorable name for all of your accounts accessed through Online Banking. You will be able to name accounts according to their intended purpose like tuition expenses, vacation funds or children's savings account.
Back to the Top
What if I forgot my Username?
We can help. Simply call our 24-Hour ExpressBank. After your identity has been verified over the phone, an ExpressBanker will locate your username and provide you with a Temporary Password that will allow you to sign on to Online Banking. The system will then automatically prompt you to select new Password.
Back to the Top
What if I forgot my Password?
You can use our automated Forgot Your Password reset feature on our Log On page. Once your identity has been verified, you will be able to automatically reset your password.
Back to the Top
How do I cancel my Online Banking service?
To cancel your service, please contact our 24-Hour ExpressBank.
Back to the Top
Can I change my email address online?
Yes. Simply go to Self Service and click on change your email. Just change your email address and your information will be updated.
Back to the Top
Can I change my mailing address online?
Yes. Your account mailing address information can be easily and conveniently changed online. Select Address Change from within the Self Service tab.
Back to the Top
Can I order checks online?
Absolutely. Simply sign on to Online Banking, select Order Checks from the Self Service tab and follow the instructions. You will have the ability to customize your check order with different check designs, formats and quantities.
Back to the Top
Can I set Online Banking and Online BillPay alerts to monitor my account activity?
Yes. Sign on to Online Banking and click the Alerts tab to set up an alert.
Back to the Top
Can I view paper statement for my accounts online and stop the delivery of my paper statement?
Yes. When you enroll for Online Statements, you can have access up to 18 months of statements online. To enroll, simply click Online Statements under the Accounts tab in Online Banking.
Back to the Top
If I stopped receiving my paper statements and want to start receiving them again, how do can I do that?
You will need to call our 24-Hour ExpressBank to change the delivery method of your statements back to paper. At that time, you will no longer have access to your statements online.
Back to the Top
How will I know when my Online Statement is available?
You will receive an email to your primary email address designated within Online Banking when your new statement is available. To change your email address, simply click the Self Service tab within Online Banking.
Back to the Top
|